Public Involvement

SERVICES

Elevate from communicating—to engaging.

With public involvement services from PBS, clients go beyond simply transmitting information to engaging their community in a meaningful, productive process of learning and collaboration.

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Public Involvement Services

From informing stakeholders to incorporating their ideas, every project has a different opportunity for public involvement. PBS can help you decide which approach to take, and then make it happen. Because our team works side by side with PBS technical staff, all outreach activities support the technical needs of the project, while presenting complex information simply and straightforwardly.

Equity, Inclusion, and Accessibility

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We are committed to enhancing agencies’ outreach with diverse, equitable, and inclusive solutions, including multilingual materials and personal invitations. As part of the process, our team will also identify those who may be disproportionately affected by the project, with the goal of improving community transparency, inclusion, and accessibility during planning and design. Our efforts have helped multiple agencies transform their typical outreach with robust accessibility features and inventive virtual options to ensure all audiences feel seen, valued, and heard.

Stakeholder Identification and Interviews

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Stakeholder identification is a crucial step in the project lifecycle. PBS works with project teams to pinpoint those affected by, invested in, or concerned with the project for a fully customized public participation program. We are experienced in working with a wide range of stakeholders, including residents and property owners; business owners; schools and school districts; local and regional transit agencies; and community-based, faith-based, and nonprofit organizations, through broad public outreach as well as one-on-one interviews and small-group discussions.

Public Hearings, Notices, and Signs

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We focus on providing clear, consistent, and accessible communications so stakeholders can easily participate in the process, and organizations can fulfill the required steps for public engagement. Our talented in-house graphic designers deliver presentations, print mailers, and signage for audiences that are eye-catching, program compliant, and easy to understand.

In-Person and Virtual Open Houses

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PBS brings together stakeholders and project team members to learn, share concerns, ask questions, consider others’ perspectives, prioritize solutions, and guide the project forward. Our approach to events is founded in our dedication to building relationships and strengthening communities. Our strategic planning skills and thoughtful engagement processes have resulted in a multitude of successful community open houses for projects spanning multiple sectors.

Survey Creation and Feedback Analysis

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We design surveys to capture stakeholders’ demographic data as well as their priorities and preferences around key project elements and design concepts. Surveys can be delivered electronically and in hard copy, with multilingual versions to reach the widest audience possible. From word choice to graphic colorization, font size to format, all survey aspects are made with comprehension and ease in mind. Upon completion, our data analysis allows teams to learn more about their stakeholders and leverage both feedback and concerns for solutions that best serve the broadest range of wishes and needs.

Letters, Mailers, and Ads

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PBS’ public involvement team creates written and advertising campaigns using easy-to-understand, accessible language and graphics that engage communities and educate the public. Our in-house writers and graphic designs work with clients to provide consistent, high-quality messaging and branding that propels projects forward.

Project, Community, and Technical Advisory Committees

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PBS facilitates advisory committees with a focus on improving project quality, increasing community confidence, minimizing costly change orders, and establishing clear protocols and project goals. Every group is customized to meet the needs of each unique project, provide valuable direction, and ensure key partners are educated and engaged.

Web Pages and Social Media Posts

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PBS understands that the key to successful online engagement is providing project content that is visually appealing, up-to-date, and easy to follow. Our team develops digital media that ensures project understanding, encourages public participation, and fosters community support while lightening the load of in-house communications teams big and small. From website content, to social media, to full creation and facilitation of Engagement HQ platforms, our team can help.

Writing, Editing, and Graphic Design

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Our coordinated team of in-house public involvement professionals, writers, graphic designers, social media specialists, video producers, survey creators, and event staff work closely with technical project staff to ensure the highest-quality information, imagery, and experiences for the public. Examples include fact sheets, postcards, maps, display boards, presentations, and mailers.

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